Stop Complainers and Energy Drainers: How to Negotiate Work Drama to Get More Done
Linda Byars Swindling
Format: PDF / Kindle (mobi) / ePub
Turn constant complainers into productive contributors
Constant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to accomplish your purpose. Stop Complainers and Energy Drainers uses scenarios, engaging questions, and survey results to provide strategies that can be implemented immediately.
- Shows how to identify complainers and time drainers
- Provides forms to help prepare for discussions, suggested language to show up powerfully, and encouragement to apply strategies
- Offers concrete phrases and tactics to refocus a complainer and end unproductive conversations
Stop Complainers and Energy Drainers is research-driven and focused on how to identify as well as manage conversations with "venters," complainers, whiners, and energy drainers. With these guidelines for communication, you'll see powerful results, improved relationships, and increased confidence.
current systems and respect their specific contributions. Upgrade. Present change or new information as a logical addition or next step. To reduce defensiveness, ask Complicators for their input or to help implement the “upgrade” to make it work within the existing design. Chapter 3 Prima Donnas Pay Attention to Me Pot stirrers Gossips Tourists Finger pointers Freeloaders Drama queens/kings Spot a Prima Donna Negotiating with Prima Donnas reminds you of approaching a
may come steamrolling into their offices and they should be prepared for a show of power, intimidation, or to be bullied. You want them to assertively back you up and let your Controller know that the company agrees with you and supports putting an end to the controlling behavior. What Communication Strategies Work with Controllers? As you plan for discussions with Controllers, remember they want to get things done and will run over people in the process. Controllers can intimidate others
complicated systems. Energy Drains: make you feel powerless, helpless, and weak. dictate an illogical procedure, cumbersome protocol, rigid instructions, or a complex system that must be followed. are overwhelming, confusing, or overly complex. oppress work environments and culture. hamper productivity and contribution. interfere with planning, execution, and creativity. Reaction. Energy Drains are systems and situations that can create stress, worry, anxiety, tension, a loss of
Problem or Mental Illness Complaining may be a sign of a major change to personal, family, financial, or health status. It can also signal alcohol, drug, and substance abuse or mental illness. Dr. Whitehurst says, “Researchers rank depression and anxiety among the three top workplace problems for employers.” People who are depressed and anxious are more prone to complaining. However, persistent complaining, unstable moods, and erratic behavior are signs of a more serious mental illness.
If you are working with or leading Complainers, remember that you won’t stop their complaining. You just want them to stop complaining to you. The best way to negotiate complaining is to listen to complaints, encourage constructive feedback, complain effectively, and offer solutions. And, if you’re the Complainer, don’t complain all the time. You are giving your power away to those who express themselves more effectively. If you have a problem and want help, it’s your responsibility to identify